2. After sales service measures
1. After sales service system
1) Our company's after-sales service system is fully managed in accordance with the ISO9001 three in one quality management system.
2) Our company has established an after-sales service department, whose main responsibility is to timely and accurately complete after-sales service tasks. The after-sales service process is as follows:
3) All service information from customers is fed back to the after-sales service department to ensure the integrity of the information. The head of the quality inspection department is responsible for overall management and handling.
4) The after-sales service requirements from customers are classified in the after-sales service department, distinguishing the nature of after-sales service and issuing service instructions. The main purpose of distinguishing the nature of after-sales service is to identify the cause of the malfunction, which facilitates the company's statistical analysis of the after-sales service content generated in the next stage and further search for ways to reduce it.
5) When the after-sales service department receives information requesting after-sales service, it begins to prepare relevant technical information and necessary materials and components. The preparation of the after-sales service department is not constrained by the nature of the work division after-sales service, that is, whether the after-sales service is routine or damage caused by user reasons, the after-sales service department will treat it equally. The after-sales service department will receive after-sales service information in a timely manner and prepare for after-sales service without any constraints, to ensure that users receive high-quality after-sales service in the first time.
6) After receiving service instructions, after-sales service personnel will rush to the site as soon as possible to start work after preparing technical information, relevant components, materials, tools, etc.
7) In addition, our company has established multiple after-sales service centers in China, responsible for providing after-sales service for the supplied projects to ensure that users receive timely and efficient after-sales service.
2. Free provision of technical collaboration
1) We will provide users with the necessary information free of charge and welcome them to come to the company for inspection and guidance at any time.
2) When necessary, we can assist users in scheme planning and design, and provide technical consulting services.
3) Cooperate with relevant departments to review, accept, and identify products according to relevant product standards.
3. Free supervision and acceptance
1) During the product production phase, users are welcome to send personnel to the company for supervision, and we will provide convenient accommodation and meals.
2) Before the product leaves the factory, personnel can be sent to the company to participate in the factory inspection.
3) At the time of product delivery, we will dispatch dedicated technical personnel to provide on-site tracking services. When the product is unpacked, we will cooperate with your technical personnel to inspect and accept the appearance and quantity of the product, and handle equipment quality and quantity shortages.